Dynamics 365 Customer Service

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Empower your agents and transform customer service

Exceed customer expectations by delivering exceptional service on any channel.

Resolve issues faster with Copilot

Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.

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Dynamics 365 Customer Service pricing

Dynamics 365 Customer Service Professional

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.

$50/ per user/month

Dynamics 365 Customer Service Enterprise

Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.

$95/ per user/month

Try Dynamics 365 Customer Service

Provide exceptional, personalized, seamless service to earn customers for life.

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