OVERVIEW
Empower your agents and transform customer service
Exceed customer expectations by delivering exceptional service on any channel.
Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.
Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.
Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.
Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.
PRICING
Dynamics 365 Customer Service pricing
Dynamics 365 Customer Service Professional
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
$50 per user/month
Dynamics 365 Customer Service Enterprise
Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.
$95 per user/month
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