Privacy Policy

PRIVACY POLICY

Sibasi Ltd is committed to protecting your privacy and being transparent about how we use your data. This notice sets out the basis on which we collect and process your personal data through your use of our website, any of the software systems we provide, registration for events and/or signing up for newsletters and other marketing activities online. This policy is guided by the laws of Kenya.

Information about us

Sibasi Ltd is the controller responsible for your personal data (referred to as "we", “us”, “our” in this privacy notice). We are registered in Kenya. Our registered office is at 327B, Thome, Nairobi, Kenya. Our address is 37602-00100, GPO, Nairobi, Kenya. If you have any questions about this privacy notice, the use of your personal information or your dealings with our website or any of the software systems we provide, you can contact us at [email protected].

What type of information is collected from you

The information we collect depends on your interactions with Sibasi Ltd and the choices you make with us, including your privacy settings. The information we collect can include any of the following:

Personal information
Personal information is information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job title, postal address, telephone number or email address. If you submit any Personal Information on behalf of other people then you must have their permission to do so in accordance with this Privacy Policy.

Other information
Other Information is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you or aggregated information.

Location information
We collect information about your imprecise location which includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level. Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services.

How we collect information from you

We may collect information from you in a variety of ways including:

1. Personal information.
Through our website, solutions we provide (apps), or partner websites: We may collect Personal Information through our website, e.g., when you request a product brochure, register for an event, contact us, create an account or sign up, subscribe to our newsletter or download content (e.g. whitepapers).

2. Other information.
Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version. Through Cookies and Other Similar Technologies: Like many other websites, the Sibasi Ltd website and software solutions use cookies and web beacons. Web beacons and cookies are small pieces of information sent by our servers to your computer and stored on your hard drive to allow that website or system to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

It is possible to switch off cookies by setting your browsers preferences. Turning cookies off may result in a loss of functionality when using our website or solutions we provide.

Sibasi Ltd web pages and software solutions may also contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.

How We Protect Your Data

1. Encryption.
We use encryption technologies to safeguard your information during transmission and storage.

2. Confidentiality.
Security procedures are in place to protect the confidentiality of your data, ensuring that only authorized personnel can access it.

3. Monitoring and Audits.
We regularly review our security policies and perform system audits to detect any potential vulnerabilities.

What we use your personal data for

The data protection law in the Kenya allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
To fulfil a contract with you; or Where necessary to comply with a legal or regulatory obligation; or Where necessary for our legitimate interests (provided your interests and fundamental rights do not override these interests); or For other reasons where you have expressly consented to those purposes. Below are the ways we will use your data to fulfil your contract and/or for our legitimate interests:

How We Use Google User Data

If you provide access to your Google account information via our application, we will use this data only for the purposes outlined below:

1. We will use your Google user data to provide you with the services you requested, such as email notifications, newsletters, and personalized experiences within our platform.

2. We will use your Google information to sync your calendar with ours and to create and manage Google Meet meetings on your behalf, ensuring seamless scheduling and collaboration.

3. We will not sell your data to third parties. However, we may share your Google user data with trusted partners who help us deliver our services, such as hosting providers or customer support teams, under strict confidentiality agreements.

How we use your personal information

We may use your information to:
Send you information which you have requested and that may be of interest to you. These may include information about Sibasi Ltd, products and services we offer, promotions of our associated companies or partners' goods and services. Send you administrative information such as notifying you of changes to our services, terms, conditions and policies. To personalise your experience on the website by presenting products and offers tailored to you. To seek your views or comments on the services we provide; To show you personalised product and services advertisements on Microsoft, Google, LinkedIn, Twitter and Facebook. The ads that you see may be selected based on information we process about you, such as your location or the content you view. For example, if you view content on our website about the Cloud, we may show you advertisements about Office 365. We ask for your consent for such direct marketing when you complete a registration with Sibasi Ltd.
We partner with various services including Google, Facebook, X, Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.
Website and solutions provided by us' usage data is captured using tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how our partner organizations (Google, Facebook, X, Microsoft) collect and use your data, visit their respective Privacy Policy statements.

Who has access to your information?

We do not sell or rent your personal information to third parties. However, we may share your information with: Service providers who help us operate our website, software solutions and services; Payment processors; Legal and regulatory authorities if required by law; Other parties with your consent or at your direction.
Third Party Service Providers working on our behalf: We share personal data among Sibasi Ltd-controlled affiliates and subsidiaries.
We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in data cleansing may need access to personal data to provide those functions. We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.

How to access & control your personal information

For requests to access or delete your personal information, contact Sibasi Ltd by emailing [email protected]. We will respond to your request within 120 days.

International data transfer

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable legal requirements.

How long we keep your personal data

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.

Your rights

You have the right to access, correct or request erasure of your personal data and to request the transfer of the data to you or a third party. You may object to the processing of your data where we are relying on a legitimate interest and may ask us to restrict it processing.
Where we are relying on your consent to the processing (such as direct marketing) you may withdraw your consent at any time. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response. However, we would appreciate the chance to deal with any concerns you may have before you approach the Information Commissioner's Office so please contact us in the first instance.
If you have any questions or require any more information, please contact us at [email protected]

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Sibasi Ltd, 37602-00100, GPO, Nairobi, Kenya, [email protected]