Frequently Asked Questions

Dynamics 365 Customer Insights: FAQs

Answers to common questions. Need more detail? Talk to our team.

Common questions about Dynamics 365 Customer Insights

What does Customer Insights do?

It unites customer data, builds segments and powers real-time journeys, with AI assistance, so you can reach customers with relevant messages.

Does it respect consent?

Yes. Consent and privacy preferences are part of how customer data is managed.

Can it help us run campaigns?

Yes. You can create journeys, target audiences and tailor content with AI-supported tools.